All Conekta reports share a set of base columns. Understanding them lets you cross-reference information between reports and with your own systems without guessing what each field means. This glossary covers the common columns; each report adds columns specific to its topic.
Identifiers
- Transaction ID: the unique identifier Conekta assigns to each payment, refund, or chargeback. It is the key for cross-referencing reports with each other and for any inquiry with Support.
- Reference or order: the data your store or system sent when creating the charge. It is the key for matching the transaction to your sale.
Dates
- Creation date: when the transaction was generated (for example, when the customer started the payment).
- Payment or settlement date: when the money was confirmed. For methods such as cash or bank transfer, it may be days after creation.
Amounts
- Gross amount: what your customer paid, before deductions.
- Fee and taxes: what Conekta deducts for processing the transaction, with the VAT (IVA) broken out.
- Net amount: what is added to your balance: gross minus fees and taxes. It is the amount you will see reflected in your payouts.
Status and method
- Status: the state of the transaction when the report was generated (paid, pending, declined, refunded…).
- Payment method: how the customer paid: card, bank transfer, cash, wallet, or financing.
Next step
If the difference between amounts doesn't add up, check Difference between gross amount and net amount.