The gross amount is what your customer paid. The net amount is what actually reaches your bank account after deducting fees, taxes on fees, refunds, chargebacks, and adjustments. Reconciling means explaining the difference between the two.

What's deducted between gross and net

  • Fees: the cost of processing each operation, according to your contracted rate.
  • Taxes on the fee: the VAT (IVA) applicable to the fee, not to your sale.
  • Refunds: refunds issued during the period.
  • Chargebacks: disputed amounts that were withheld or lost.
  • Adjustments: operational corrections, when there are any, identified in the details.

Example

You sell MXN $10,000 in a week (gross). With a fee for the period of MXN $360 + MXN $57.60 in VAT, a MXN $500 refund, and no chargebacks, your payout arrives for $9,082.40 (net). The payout details list each component.

Why it matters

The most common reconciliation question — "why did I receive less than I sold?" — is almost always answered with this subtraction. Reports show both columns for each transaction so you can trace every peso.

Where can I see my fee rate?

In your account settings or with your account executive. Fees can vary by product and payment method.

Is the fee charged per operation or per payout?

It's calculated per operation and shown in aggregate in the details of each payout and in the fee report.

What you should do

To reconcile a deposit: download the payout details and compare them against your bank statement — the full process is in How to download a report.