A chargeback generates several entries in your reports over its lifetime: the initial hold, the dispute period, and the resolution. Reading them together keeps you from mistaking a temporary hold for a final charge, or vice versa.

What you'll see in the report

  • Disputed amount: the amount the buyer is claiming, linked to the original payment ID. It can be the full payment or part of it.
  • Hold: when the dispute is received, the amount is held from your balance while it's resolved. In the transactions report it appears as a debit; in the payouts report, as a deduction for the period.
  • Dispute status: received, under review, won, or lost. The status in the report reflects the moment you generated it — an open chargeback may change later.

What happens when it's resolved

  • If you win the dispute: the held amount is returned to your balance as a credit entry, referencing the chargeback. In reconciliation, the hold and the return cancel each other out.
  • If it's lost: the hold becomes a final debit. A chargeback handling fee may also appear as a separate entry in the fees report.

Next step

Details on each status are in What each chargeback status means, and the possible costs in What costs a chargeback can involve.