A refund appears in your reports as its own entry, linked to the original payment. Understanding that relationship prevents the most common reconciliation mistake: counting the sale without deducting the refund, or looking for a "missing payment" that was actually refunded.

How it's recorded

  • Its own entry: the refund has its own ID and its own date — the date you issued it, not the date of the original payment. That's why it can fall in a report for a different period than the sale.
  • Linked to the original payment: the refund row includes the ID of the refunded payment. That column is the key to matching both entries.
  • Negative amount or in a debit column: depending on the report, the refund appears with a negative sign or in a deductions column. A partial refund shows only the amount returned.

Its financial impact

  • The refunded amount is deducted from your balance at the moment you issue the refund.
  • If the payment had already been paid out, the deduction is applied against your current balance and reflected in the next payout.
  • In the payments report, the original payment changes to refunded status (full) or keeps its status with the refunded amount recorded separately (partial).

Next step

The full effect on your deposits is covered in How refunds affect my balance and payouts.