Being unable to access the Conekta Panel is almost always due to incorrect credentials, a deactivated user, or a pending security verification. Go through the causes in order: the first ones solve most cases.

Quick checks

  • Make sure the email is spelled correctly and has no extra spaces.
  • Check that Caps Lock isn't on.
  • Try from a private browser window or from another browser.
  • Check whether the rest of your team can log in — if no one can, check the service status.

Causes and solutions

Incorrect password

After several failed attempts, access may be temporarily locked for security. Reset your password by following What to do if I forgot my password.

Deactivated user

If an admin removed your access, you'll see an inactive account message. Ask your account's admin to reactivate your user or invite you again.

I'm not receiving the verification code

Check your spam folder, confirm your verification method, and wait a few minutes before requesting another code: only the most recent one is valid.

Session expired on a saved link

If you came from an old bookmark, your session may have expired. Go directly to panel.conekta.com and log in again.

Information for escalating

If none of the above works, contact Support and include: your user's email, the exact error message (a screenshot if possible), the time of the attempt, and whether other people on your team can log in.

Need help with your access?

The Support team can check the status of your user.