If you forgot your password, you can reset it yourself from the Conekta Panel login screen. You only need access to the email your user is registered with.
Steps
Request the reset
On the login screen at panel.conekta.com, choose the forgot password option and enter your email.
Open the link in the email
You'll receive a message with a reset link. For security, the link expires after a short time; if it has expired, request a new one.
Create your new password
Use a long, unique password that you don't use for other services. When you save it, your previous sessions are closed.
If the email doesn't arrive
- Check your spam and promotions folders.
- Make sure you're using the email you were registered with on the account.
- Check with your IT team that Conekta's domain isn't blocked.
- Wait a few minutes: some email servers delay delivery.
Still can't log in?
If you don't have access to the registered email or the problem persists, Support can help you verify your identity and recover access.