While Conekta reviews your information, the Conekta Panel shows you at all times where the process stands and whether it needs anything from you. You don't need to contact Support to check on progress: the status updates automatically.
Steps
Go to your account section
Sign in to the Conekta Panel and open your business settings.
Check the overall status
You'll see whether your account is under review, whether additional information is required or whether it's already approved. The meaning of each status is explained in What it means when my account is approved, pending, or rejected.
Address any comments, if there are any
If a document or detail has a comment, the Conekta Panel flags it and tells you what to correct. Resubmitting what was requested resumes the review automatically.
Check your email too
Important updates are also sent by email to the account administrator. Add Conekta's domains to your safe senders so you don't miss them.
What you can do while you wait
- Explore the Conekta Panel and get familiar with the payments, balance, and reports sections.
- Make test charges in the test environment — see How to make a test charge.
- Prepare your first payment link or move forward with the integration with your developer.
Next step
If the status asks for something more from you, see Why Conekta asked me for additional information to respond correctly.