Your fee rate is specific to your account: it's defined in your commercial agreement and you can check it without asking anyone. This guide shows you where to find it and who to turn to if something doesn't match.
Steps
En Panel Conekta: Settings → Account → Fees
Go to your account settings
Log in to the Conekta Panel and open the account settings section. You need a role with administration permissions to view the commercial information.
Find the fees section
There you'll see the pricing that applies to your account by payment method: percentage, fixed fee where applicable, and how VAT (IVA) is handled.
Compare against your contract
Your contract with Conekta is the formal reference for your rate. If you keep a copy, compare it with what the Panel shows; they should match.
If you can't find your rate
- Request access: if your role doesn't show the section, ask the account administrator to share the information with you or adjust your permissions.
- Contact your account executive: if your account has an assigned executive, they can confirm your current rate and clarify the terms of the agreement.
- Open a ticket: the Support team can route your request to the sales team if you don't have another contact.
Next step
With your rate at hand, check How fees are deducted to understand how they're applied to each transaction.