An operation goes Under review when the risk analysis found signals that call for additional verification before the result is confirmed. It's neither a decline nor an approval: it's a brief security pause.
What's happening
During the review, the operation's signals are validated in more detail. The process is mostly automatic and requires no action on your part; in specific cases, the risk team may step in with a manual verification.
What you can expect
- Duration: most reviews are resolved within a few minutes or hours; cases that require manual verification may take longer, usually within the same business day.
- Updates: the status change is reflected in the operation details in the Conekta Panel; if you have webhooks configured, your system will receive the result notification.
- Your money: an operation under review isn't credited to your balance until it's approved.
How it can end up
- Approved: the operation continues its normal flow and is credited like any successful payment.
- Declined: the verification confirmed a high risk and the operation isn't processed; the customer doesn't receive the final charge.
Next step
If the operation ended up declined, see Why an operation was declined by fraud prevention to learn the safe alternatives you can offer the customer.