Help CenterChargebacks, fraud prevention, and riskConcepts and prevention

Concepts and prevention

What a chargeback is, why it happens, and how to reduce the risk.

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What a chargeback is, why it happens, and how to reduce the risk.

What it means when an operation is under reviewWhy an operation was declined by fraud preventionWhat is a chargebackWhy chargebacks happenDifference between a chargeback, an inquiry, and a refundHow to reduce the risk of chargebacksHow Conekta's fraud prevention works

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GuideWhat is a chargebackWhen a buyer disputes a charge with their bank, the amount is held while it's resolved. What it involves and how to respond in time.