Every operation that goes through Conekta receives a unique identifier: a string of letters and numbers that sets it apart from any other. It's that operation's "proper name" — two payments from the same customer, for the same amount and on the same day, have different IDs.
The identifiers you'll see
- Order ID: identifies the entire purchase: what was sold, to whom, and for how much. It's the one you usually link to your own order number.
- Payment or charge ID: identifies the charge attempt within an order. An order can have several: for example, a declined card followed by a successful payment.
- Event ID: identifies each notification Conekta generates (a webhook sent, a status change). Developers use it to debug integrations.
Why they matter
Amounts and dates repeat; IDs don't. When you search for an operation by its ID in the Conekta Panel, you land exactly on it, with its full history: status, payment method, refunds, and associated transactions. And when you open a case with Support, the ID lets the team see the exact operation without any back-and-forth.
Where to find them
Open the details of any operation in the Conekta Panel: the ID appears at the top and you can copy it with one click. It's also included in notification emails and exported reports.
Next step
Learn how to find operations in How to search for a payment in the Conekta Panel and how to read their details in How to view the details of a payment.