Every transaction processed by Conekta — paid, pending, declined, or refunded — can be found in the Payments section of the Conekta Panel. With the right filters, you can find any transaction in seconds.

Before you start

  • Gather what you know about the transaction: approximate date, amount, buyer email, or order reference.
  • If you have the transaction ID (for example, from a notification email), you can search for it directly.

Steps

En Panel Conekta: Payments → Transactions

  1. Open the Payments section

    In the Conekta Panel, you will see the list of most recent transactions, sorted by date.

  2. Apply filters

    Narrow down by date range, status, payment method, or amount. If you are searching by buyer, use their email or name; if you are looking for an order, use the reference or metadata you sent when creating the charge.

  3. Open the details

    When you open the transaction, you will see the amount, date, method, buyer, reference, and related movements: refunds, chargebacks, or the payout it was included in.

Expected result

The transaction you were looking for, with its full details. From there, you can resend the receipt, start a refund, or check why its status changed.

Next step

To export transactions in bulk, see How to download a report.