The payment receipt confirms to the customer that their operation was completed: it includes the amount, date, payment method, description, and operation identifier. Conekta sends it to the email captured during the charge, and you can resend it from the Conekta Panel whenever needed.

When to send or resend it

  • The customer says they didn't receive their payment confirmation.
  • The original email had a typo and they've already corrected it with you.
  • The customer needs proof for a procedure or an inquiry with their bank.
  • You want to close a sale with a formal written confirmation.

Steps

En Panel Conekta: Payments → Transactions

  1. Find the payment

    Search for the operation by ID, customer email, or date, and open its detail page.

  2. Choose the option to send the receipt

    In the payment details you'll find the action to send or resend the receipt. Confirm or correct the destination email before sending it.

  3. Confirm it was received

    Ask the customer to check their inbox and spam folder. The receipt arrives within a few minutes.

Next step

If the customer insists they paid but you can't find the operation, see The customer says they paid, but I don't see the transaction.