To receive payouts, you need to register a valid bank account in the name of the same holder as your Conekta account — the same individual or the same legal entity. The account goes through a validation before it's activated.
Before you start
- Have your 18-digit CLABE on hand.
- A recent bank statement showing the CLABE and the account holder.
- Administrator permissions on your Conekta account.
Steps
En Panel Conekta: Settings → Bank account
Open the bank settings
In the Conekta Panel, go to the bank account section in Settings.
Enter the CLABE and the bank
Type the full CLABE and check that the detected bank is correct. The account holder's name must exactly match the one on your Conekta account.
Attach the proof
Upload the bank statement or bank document that confirms ownership. It must be legible and recent.
Wait for validation
Conekta validates the information and the ownership. The account's status appears in the same section; once the validation is complete, your payouts will be sent there.
Expected result
The account appears as validated and is selected as the destination for your payouts.
Common issues
- My account was rejected
Typical causes: an account holder different from the one on the Conekta account, a CLABE with errors, an inactive account, or an illegible document. Fix the cause and try again.
- Validation has taken several days
Check that the document clearly shows the CLABE and the account holder. If everything is correct and it isn't progressing, contact Support with your account ID.