A transaction changing status after it's created is a normal part of a payment's lifecycle. Several methods are asynchronous: the initial attempt leaves the transaction in a provisional state, and the confirmation — or the decline — comes later, when the bank, the store, or the provider processes the transaction.
Changes that are normal
- Pending → Paid: the buyer completed a bank transfer, paid their cash reference, or the installment provider approved the financing.
- Pending → Expired: the reference or link expired without the buyer paying; no money moved.
- Under review → Paid or Declined: the anti-fraud validation finished and either released or declined the transaction.
- Paid → Refunded: your business returned the charge, in full or in part.
Changes worth reviewing
- Paid → Chargeback: the buyer disputed the charge with their bank; review the case and decide whether to respond with evidence.
- Prolonged Pending that ends in Declined: the method couldn't confirm the payment; check with the buyer whether they'll try again.
How to view a transaction's history
En Panel Conekta: Payments → Transactions
Open the transaction's details: each transition appears there with its date and time, along with the associated items — refunds, chargebacks, or the payout it was included in. That history is the source for answering any question from the buyer.
Next step
To see the complete map of statuses and their transitions, see How the payment lifecycle works.