A refund can return the full amount of a payment or only part of it. Both are created from the same place in the Conekta Panel; the difference lies in the amount you choose and how the transaction is recorded.
Full refund
Returns 100% of the amount paid. This is the typical case when an entire order is canceled, the product wasn't delivered, or the charge was a mistake. The payment changes to the status Refunded and no longer accepts additional refunds.
Partial refund
Returns only part of the amount. It's useful when the buyer returns one of several items, when you agree on a discount after the purchase, or when you charge a cancellation penalty. The payment keeps a remaining balance and you can make more partial refunds against that balance until the original amount is used up.
How each one looks in the payment details
- With a full refund, the details show the Refunded status and the movement for the full amount.
- With a partial refund, the payment still appears as paid, with the list of refunds issued, their dates, and the remaining available balance.
- Each refund, full or partial, creates its own record with its own ID and status.
Which one to use
The rule of thumb: if the entire transaction is reversed, use a full refund; if only part of the sale changed, use a partial one. Several partial refunds that add up to the original amount are equivalent to a full refund, but each one travels separately to the buyer's bank.
Next step
To return only part of the amount, follow How to issue a partial refund.