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Payments with a reference at stores and retail locations.

Cash paymentsWhat to do if the buyer lost their referenceHow to recover or resend a valid payment reference, and when the right move is to generate a new one.Cash paymentsHow long the buyer has to pay a referenceHow long cash payment references remain valid, what happens when they expire, and how to generate a new one without duplicating the charge.Cash paymentsThe customer paid in cash, but the payment is still pendingNormal confirmation times for cash payments, what to check on the receipt, and when to escalate to Support with evidence.Cash paymentsHow cash payments workThe full cash payment flow: you generate a reference, the customer pays at a store, and Conekta confirms the payment.Cash paymentsHow to generate and share a payment referenceWhere to generate a cash payment reference and what information the buyer needs to pay without any issues.