To collect a cash payment, you need to give the buyer a reference: the identifier they'll use to pay at the register of a participating store. The easiest way to generate one from the Conekta Panel is a payment link with cash enabled.

Before you start

  • Check that cash payment is enabled in your account's payment methods.
  • Know the exact amount: the reference is generated for a fixed amount.

Steps

En Panel Conekta: Payments → Payment Links → Create link

  1. Create the charge with cash enabled

    Create a payment link with the amount and description, and make sure cash is among the enabled methods. If you charge through Checkout or an integration, the method appears as an option at payment time.

  2. Share the link with the buyer

    Send it by WhatsApp, email, or whatever channel you use. When they open it and choose to pay in cash, the buyer gets their reference with the amount and the deadline.

  3. Confirm they received all the information

    The buyer needs three things: the reference (number or barcode), the exact amount, and the payment deadline. The reference screen can be downloaded or shared so they can show it at the register from their phone.

  4. Wait for confirmation in your Conekta Panel

    When the buyer pays, the transaction will change to Paid. You don't need to do anything else; you can track the status from the payment details.

Expected result

The buyer has a valid reference, and you have a Pending transaction in the Conekta Panel that will be confirmed automatically when they pay.

Next step

Check How long the buyer has to pay a reference to set the right expectations with your customer.