Help CenterTarjeta
Tarjeta
Visa, Mastercard, and American Express — credit and debit.
CardsWhat to do if the buyer can't complete authenticationQuick checks when 3DS validation fails: browser, banking app, contact details, and an alternative so you don't lose the sale.CardsWhich cards can I acceptCard brands and types you can charge with Conekta, and the limitations worth knowing before you sell.CardsWhat is 3DS authenticationWhy your buyer may get an additional verification from their bank when paying by card, and how it protects the transaction.Concepts and preventionWhy chargebacks happenThe most common causes of a chargeback — fraud, product not received, unrecognized charge — and what each one says about your operation.CardsWhy a bank may decline a cardThe most common reasons the issuing bank declines a card — funds, limits, blocks, incorrect details — and what the buyer can do in each case.Concepts and preventionDifference between a chargeback, an inquiry, and a refundWho starts each process, when it happens, and who makes the final decision: the bank, the buyer, or you.Concepts and preventionHow to reduce the risk of chargebacksOperational practices that reduce disputes: clear descriptors, receipts, visible policies, proof of delivery, and early customer service.Interest-free installments, wallets, and other optionsHow interest-free installments workEligibility, participating banks, available terms, and the costs of offering interest-free installments on your card charges.CardsHow card payments workThe journey of a card payment: authorization by the issuing bank, confirmation in your Conekta Panel, and the cases that go through review.