Help CenterChargebacks, fraud prevention, and riskManage chargebacks

Manage chargebacks

Notifications, evidence, response, and resolution.

Articles

Notifications, evidence, response, and resolution.

What happens after I submit my responseWhat each chargeback status meansHow to know if I received a chargebackHow to respond to a chargebackHow to prepare clear and useful evidenceHow to decide whether to accept or respond to a chargebackWhat documents should I send as evidenceHow to view the details of a chargebackHow a chargeback affects my balance

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GuideHow to respond to a chargebackReview the reason, decide whether to dispute, and submit your evidence before the deadline — all from the Conekta Panel.