An outdated plugin is the most common cause of payment failures in online stores. New versions bring security fixes, compatibility with your platform, and improvements to the payment flow, so it's a good idea to check it regularly.
Why updating matters
- Security: new versions fix known vulnerabilities.
- Compatibility: when your platform updates, the plugin needs to keep up.
- Service continuity: very old versions may stop being compatible with Conekta's processing.
Steps
Check the installed version
In your store's admin, check the current version of the Conekta plugin and compare it with the latest one published for your platform.
Read the release notes for the new version
Confirm that the new version is compatible with your platform and theme versions. The notes indicate important changes and minimum requirements.
Test before updating in production
If your store allows it, update first in a test or staging environment and complete a test purchase. That way you detect conflicts without affecting real sales.
Update and verify the checkout
Apply the update during a low-activity period, make a test charge, and confirm that the payment methods are displayed correctly.
Next step
If payments stop processing after updating, follow What to do if my plugin stopped processing payments.