Refund issues
Refunds that fail, don't arrive, or can't be created.
Articles
Refunds that fail, don't arrive, or can't be created.
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GuideWhat to do if a refund was declined or failedHow to check the reason for a failed refund, fix the cause, and retry without creating duplicate refunds.GuideWhy can't I issue a refundThe reasons the refund option doesn't appear or fails: permissions, payment status, time limit, balance, chargebacks, and payment method.GuideThe buyer says they didn't receive their refundCheck the refund's status, share the receipt, and learn at what point the investigation moves to the buyer's bank.