Why does my invoice not match the payments received?

Conekta generates a monthly invoice when the payment enters the available balance in the Conekta Admin and not when the transaction was generated.


Example: A customer made a payment on February 27/2017, with MC card but the charge enters the Available Balance on March ready to be deposited into your bank account (you’ll see an increase in your balance available within the Admin Conekta). Therefore this transaction belongs to the month of March and will be on the bill of March.


Why have not I received notification that the invoice has been generated?

The invoice will be sent to the legal representative which was the email entered in the activation form. If you wish to use another email you will need to send a letter signed by the legal representative (attaching the IFE) to contact@conekta.io requesting the change (specifying the email to be changed).