Chargeback Statuses

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The chargeback’s statuses depict the chargeback’s current situation. A chargeback can have any of the following statuses:


Lack of Documents

charge.chargeback.created

The chargeback has been generated.


Pending Review

charge.chargeback.updated

When uploading files of evidence to the chargeback, chargeback’s status change to Review Pending.


In Review

charge.chargeback.under_review

After 3 business days of the chargeback was created, the chargeback status changes to “In review.” This means that the document was sent to the issuing bank to evaluate the case.


Won

charge.chargeback.won

This status occurs upon winning the chargeback. At this time, the amount of the chargeback had been retained and will be refunded to your available balance.


Lost

charge.chargeback.lost

This status occurs when the chargeback is resolved in favor of the cardholder. The amount of the chargeback had been retained will be sent to the cardholder and have lost money.