How can I validate the legitimacy of a cliente?

Modified on: Tue, 20 Feb, 2018 at 6:02 PM

To validate clients we recommend downloading a report from your Conekta Admin.

Within the report you can check for suspicious patterns such as:

- One user attempting charges with multiple credit cards

- A customer with a suspicious name, email or telephone, for example: "111111111", "", etc.

- Different users with the same email

Important: Know your customers average purchase amount and regular checkout behaviour.

For example, is it common for one customer to make multiple purchases in the same week?

*** If you notice something suspicious you can contact the customer and request a copy of their government ID, or you can send them a promissory note or note payable:


Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.